Terms and Conditions

1. ABOUT THIS AGREEMENT

These Terms & Conditions govern all services and products provided by AI Her Way ("we", "us", "our") to clients, participants, and members. By engaging our services, purchasing a product, or signing up for a membership, you ("the Client") agree to be bound by these Terms.

Where a specific service agreement, proposal, or membership schedule has been signed, those terms apply in conjunction with these Terms. In the event of a conflict, the specific agreement takes precedence.

2. AI FOR IMPACT HUB MEMBERSHIP

2.1 Membership Plans

Annual (Upfront): Members on the annual plan are charged a single upfront payment covering 12 months of membership. Membership automatically renews for a further 12-month period and payment will be collected automatically unless you cancel in writing before your renewal date.

Quarterly: Members on the quarterly plan are charged every three (3) months. A minimum commitment of 12 months applies (four consecutive quarterly payments). After the initial 12-month period, membership automatically renews for a further 12-month term, billed quarterly, unless you cancel in writing before the start of your next 12-month term.

By signing up for any AI for Impact Hub membership, you acknowledge and agree to these terms, including the minimum commitment period and automatic renewal conditions.

2.2 Cooling Off Period

A 7-day cooling off period applies to all new AI for Impact Hub memberships. This period commences on the date of purchase, not the date of first access.

To exercise your right to cancel under the cooling off period:

You must email [email protected] within 7 calendar days of your purchase date

Your email must include your full name, the email address used to purchase, and your request to cancel

Refund requests will be acknowledged within 2 business days and processed within 5 business days of approval

Refunds are returned to the original payment method; please allow up to 10 business days for the funds to appear depending on your financial institution

The cooling off period applies to your first purchase only and does not apply to membership renewals. Once the 7-day cooling off period has expired, the cancellation terms in clause 2.3 apply.

2.3 Cancellation

To cancel your membership outside the cooling-off period, you can do so via the member portal at portal.aiherway.com.au or by emailing [email protected]. Cancellation must be submitted before your renewal date and takes effect at the end of the current billing period.

All current memberships are on a 12-month term, regardless of whether you pay annually or quarterly. No partial refunds are provided for unused time within your current term or billing cycle. Quarterly members may not cancel before the end of their fourth quarterly payment, and after that point, cancellation must be submitted before the start of the next 12-month term. Cancellation takes effect at the end of the current 12-month period.

Legacy month-to-month members: If you joined under a previous month-to-month plan, you may cancel at any time and your access will continue until the end of your current billing period. Please note that month-to-month membership is no longer available as a new or rejoining option. If you choose to rejoin after cancelling, membership will be on annual terms only.

2.4 Payments

All membership fees are exclusive of GST unless otherwise stated. Stripe transaction fees apply and are payable by the member. Late or failed payments may result in suspension of access until the outstanding amount is resolved. AI Her Way reserves the right to cancel a membership after two (2) consecutive failed payment attempts.

3. SPEAKING & WORKSHOPS

3.1 Securing a Booking A non-refundable deposit is required to secure all speaking and workshop bookings. The deposit amount will be specified in your proposal or invoice. No booking is confirmed until the deposit has been received.

3.2 Payment Terms For speaking and keynote engagements, the remaining balance (80% of the total fee plus any applicable travel costs) is due within 7 days post-event. Workshop payment terms will be outlined in the relevant proposal or invoice. All fees are exclusive of GST unless otherwise stated. Stripe transaction fees apply and are payable by the Client. Invoices are payable within 7 days of issue unless otherwise agreed.

3.3 Cancellations — In-Person Engagements

More than 30 days before the event: The deposit is retained. No further engagement fee is payable. Travel fees are refundable only if travel has not yet been booked.

Between 14 and 30 days before the event: 50% of the total engagement fee is payable. The deposit is credited toward this amount. Travel fees are non-refundable once travel has been booked.

Less than 14 days before the event: 100% of the total engagement fee is payable. All travel fees remain fully payable. All non-recoverable travel costs are the responsibility of the Client.

3.4 Cancellations — Virtual Engagements The deposit is non-refundable. Where cancellation occurs less than 14 days but more than 7 days before delivery, 50% of the total engagement fee is payable. Where cancellation occurs less than 7 days before delivery, 100% of the total engagement fee is payable.

3.5 Cancellation by AI Her Way — Standard If AI Her Way cancels other than due to force majeure, all amounts paid including the deposit and travel fees will be refunded in full.

3.6 Cancellation by AI Her Way — Force Majeure Where cancellation is due to illness, flight disruption, natural disaster, or government restrictions, AI Her Way will seek to reschedule. The deposit will be retained and credited to the rescheduled date. Travel fees will be retained only where already incurred and non-recoverable. If no alternative date is agreed, all other amounts will be refunded.

3.7 Rescheduling Date change requests will be considered in good faith. The Client is responsible for any costs incurred as a result of rescheduling, including travel change fees or rate increases. Rescheduling requests must be made in writing.

3.8 Travel & Expenses Travel and related expenses for all in-person engagements are charged as a flat travel fee based on the duration and complexity of the engagement, in accordance with the AI Her Way Travel & Delivery Guidelines. Travel fees are invoiced upfront and are not subject to post-event reconciliation unless otherwise agreed in writing.

Business Class is the standard for all flights over three (3) hours unless otherwise agreed in writing. By engaging AI Her Way for in-person delivery, the Client acknowledges and accepts the terms outlined in the AI Her Way Travel & Delivery Guidelines.

Where flights or accommodation are booked directly by the Client, the travel fee still applies unless explicitly waived in writing. Travel time is not complimentary and is factored into the applicable travel fee.

3.9 Virtual Delivery For virtual events, the Client must provide and manage access to the preferred platform (e.g., Zoom, Teams). Platform access links must be shared no later than 48 hours before the scheduled event.

3.10 Recordings Clients may record sessions for internal use only. All content, slides, and materials remain the intellectual property of AI Her Way and Dr. Nici Sweaney.

4. CONSULTING & ADVISORY

4.1 Engagements & Minimum Term Consulting engagements run for a minimum of three (3) months unless otherwise specified in writing. The complexity, feasibility, and full scope of AI strategy, governance, and automation work cannot always be determined until discovery is complete. Deliverables, timelines, and implementation depth will be confirmed or re-scoped following Stage One (Discovery).

4.2 Stage One: Discovery Discovery constitutes a standalone, chargeable professional service. Discovery fees are earned upon delivery and are non-refundable, regardless of whether the engagement proceeds to subsequent stages.

4.3 Payment Terms Following the deposit, remaining fees are invoiced monthly in advance unless a fixed-price schedule has been agreed in writing. All fees are exclusive of GST unless otherwise stated. Invoices are payable within 7 days of issue. Late payments incur a 3% monthly late fee. Stripe transaction fees apply and are payable by the Client.

4.4 Revisions & Scope Each deliverable includes up to two (2) rounds of revisions unless otherwise agreed. Additional revisions may incur extra fees and extend timelines. Scope change requests must be submitted in writing and approved by AI Her Way before additional work commences.

4.5 Client Responsibilities The Client agrees to provide timely access to relevant systems, data, and personnel. Responses to approvals, questions, and action items must be made within five (5) business days. Delays caused by the Client may impact agreed timelines and AI Her Way is not liable for such delays or their consequences.

4.6 Non-Responsiveness If the Client fails to respond, provide access, or engage meaningfully for 14 consecutive days, AI Her Way may suspend work and/or issue an invoice for work completed to date. Suspension does not pause payment obligations. If non-responsiveness continues for 30 consecutive days, AI Her Way may terminate the agreement by written notice. All outstanding fees remain immediately payable.

4.7 Termination Following the minimum term, either party may terminate with 30 days' written notice. If the Client terminates before the end of the minimum term, all remaining fees for that term become immediately due and payable. Fees already paid are non-refundable.

4.8 ROI Guarantee AI Her Way offers a results-based guarantee contingent upon the Client's active collaboration and appropriate use of delivered tools and recommendations. If original agreed outcomes are not met under these conditions, AI Her Way will continue working at no additional charge until those outcomes are achieved. This guarantee does not apply where the Client has not followed recommendations, has not met their obligations under this agreement, or where outcomes are dependent on third-party platforms or external factors outside AI Her Way's control.

5. GENERAL TERMS (ALL SERVICES)

5.1 Intellectual Property AI Her Way retains ownership of all pre-existing IP, methodologies, frameworks, and tools. For consulting engagements, project-specific deliverables transfer to the Client upon full payment. The Client receives a non-exclusive, internal-use licence to final deliverables. AI Her Way retains a perpetual, royalty-free licence to reuse general methodologies and anonymised learnings.

5.2 Confidentiality Both parties agree to keep confidential any proprietary or sensitive information shared under this agreement. Confidential information may not be disclosed to third parties without written consent, except where required by law. Upon request or project completion, all confidential materials must be returned or securely destroyed.

5.3 Data Protection AI Her Way will take reasonable steps to protect client data and comply with relevant data protection legislation. AI Her Way is not liable for data breaches beyond its control or caused by third-party platforms. Upon completion or termination, client data will be returned or destroyed within 180 days unless otherwise agreed.

5.4 Third-Party Platforms AI Her Way may use or recommend third-party tools and platforms to deliver services. AI Her Way is not responsible for the performance, availability, or failure of these tools. Any applicable third-party terms remain the Client's responsibility to comply with.

5.5 Subcontractors AI Her Way may engage subcontractors for specialised support. All subcontractors are subject to confidentiality obligations. AI Her Way remains fully accountable for the quality of work delivered.

5.6 Liability AI Her Way is not liable for indirect or consequential loss, including loss of profits or data. Total liability is capped at fees paid to AI Her Way in the six (6) months prior to the claim. AI Her Way is not responsible for decisions made by the Client following advice provided.

5.7 Force Majeure Neither party is liable for failure to perform due to events outside their reasonable control, including natural disasters, pandemics, government restrictions, or internet outages. Affected parties must notify the other as soon as reasonably possible.

5.8 Dispute Resolution Parties agree to resolve disputes via good-faith discussion and mediation before initiating legal proceedings. Unresolved disputes will be settled by arbitration under the laws of New South Wales, Australia. Legal costs may be recovered by the prevailing party.

5.9 Accessibility & Non-Discrimination AI Her Way delivers all services free from discrimination of any kind and in compliance with applicable accessibility regulations.

5.10 Governing Law These Terms are governed by the laws of New South Wales, Australia. Changes to these Terms must be documented in writing. Electronic signatures are considered valid and binding. If any provision is deemed unenforceable, the remaining provisions remain in full effect.

5.11 Review & Updates These Terms may be updated periodically to reflect operational or legal changes. The current version will always be available at aiherway.com.au/terms-and-conditions. Continued use of AI Her Way services following an update constitutes acceptance of the revised Terms.

6. AFFILIATE PROGRAM TERMS

6.1 Eligibility

The AI Her Way Affiliate Program is open to individuals and organisations who wish to promote AI Her Way products and services using a unique referral link.

By applying to the Affiliate Program, you confirm that:

You are legally able to enter into a binding agreement

The information you provide during signup is accurate and complete

You will promote AI Her Way products honestly and in good faith

AI Her Way reserves the right to approve or decline any affiliate application at its sole discretion.

6.2 Affiliate Links

Once approved, affiliates will receive a unique referral link via email.

Affiliates are responsible for using their unique link when promoting AI Her Way products. Sales are tracked automatically through this link.

AI Her Way is not responsible for commissions where:

The affiliate link was not used

Tracking was blocked or removed by the customer

The purchase occurred outside the tracked link

6.3 Commission Structure

Unless otherwise specified in writing, affiliates receive:

20% commission on the first payment only for eligible purchases made through their affiliate link.

This means:

Commission applies only to the initial transaction

Recurring subscription renewals are not commissionable

Commission amounts vary depending on the product purchased

For example:

AI for Impact Hub Upfront: commission applies to the upfront payment

AI for Impact Hub Quarterly: commission applies only to the first quarterly payment

AI Her Way may update commission rates or campaign structures at any time. Affiliates will be notified of any material changes.

6.4 Commission Payments

Commissions are payable only after the following conditions are met:

The sale has been successfully completed

Any applicable refund periods have expired

Payment has been received in full from the customer

If a customer refund, chargeback, or payment dispute occurs, the associated commission will not be payable.

AI Her Way reserves the right to withhold or reverse commissions that arise from:

Fraudulent transactions

Self-referrals

Breaches of these Terms

Payment schedules, minimum payout thresholds, and payment methods will be communicated separately to affiliates.

6.5 Prohibited Promotion Methods

Affiliates must not:

Make misleading or exaggerated claims about AI Her Way products

Misrepresent themselves as employees or representatives of AI Her Way

Use spam, unsolicited messaging, or deceptive advertising

Use paid advertising targeting AI Her Way brand terms without written permission

Offer unauthorised discounts or incentives

Affiliates must represent AI Her Way products accurately and ethically at all times.

6.6 Brand Use

Affiliates may reference AI Her Way and its products when promoting using their affiliate link.

However:

AI Her Way logos, brand assets, and materials must not be altered

Affiliates must not create the impression of official partnership, employment, or endorsement beyond participation in the affiliate program

AI Her Way reserves the right to request removal or modification of promotional materials at any time.

6.7 Termination

AI Her Way may terminate an affiliate’s participation in the program at any time if:

These Terms are breached

Fraudulent or unethical promotion is detected

Activity is deemed harmful to the brand

Upon termination:

Future commissions will cease immediately

Outstanding commissions may be withheld where a breach has occurred

6.8 Changes to the Affiliate Program

AI Her Way may modify, suspend, or discontinue the Affiliate Program at any time.

Where possible, affiliates will receive reasonable notice of material changes.

6.9 Acceptance of Terms

By registering for the AI Her Way Affiliate Program, you confirm that you have read and agree to these Affiliate Terms and the broader AI Her Way Terms & Conditions.

AI Her Way | [email protected] | This document is current as of 27 February, 2026.